TGS SERVICE EDUCATION PROGRAM
Thrive Hospitality elevates service education to an art form, focusing on the Gold Standard – a comprehensive educational program designed to surpass guest expectations and maximize Return on Guest Experience (ROGE) scores.
THE GOLD STANDARD IN SERVICE EDUCATION
Our flagship educational program, inspired by our book “The Gold Standard: Giving Your Customers What They Didn’t Know They Wanted,” is the cornerstone of our Service Education. This multi-tiered program is crafted to enhance the service skills of our team, teaching them to not only meet but anticipate and exceed the desires of our guests. By focusing on the Gold Standard, we set a new benchmark in hospitality service, aiming to transform every guest interaction into a memorable and unique experience.
MAXIMIZING ROGE SCORES THROUGH SUPERIOR SERVICE
Our Service Education is intrinsically linked to the concept of ROGE – Return on Guest Experience. By equipping our staff with the knowledge and tools to deliver exceptional service, we aim to create a strong emotional bond with our guests. This connection is key to achieving high ROGE scores, as it translates into enhanced guest satisfaction and loyalty, ultimately contributing to the overall success and reputation of our brand.
IMPLEMENTING THE GOLD STANDARD ACROSS OPERATIONS
The principles of the Gold Standard are integrated into every aspect of our service, from the initial guest interaction to the final farewell. This comprehensive approach ensures consistency in service quality, whether in our luxury hotels, exclusive clubs, or any other hospitality setting. Our team is trained to not just serve but to provide an experience that is luxurious, efficient, and above all, personalized to each guest’s preferences.
EVOLVING SERVICE EDUCATION FOR TOMORROW’S HOSPITALITY
At Thrive Hospitality, we understand that the landscape of luxury hospitality is ever-evolving. Therefore, our Service Education, guided by the Gold Standard, is dynamic and adaptable, consistently evolving to meet the changing needs and expectations of our discerning clientele.
Thrive Hospitality’s Service Education, underpinned by the Gold Standard and focused on maximizing ROGE scores, is a testament to our commitment to excellence in the hospitality industry. Our goal is to ensure that each guest’s experience is not just satisfactory but extraordinary, setting new heights in service and guest satisfaction.